Offers

Initial consultations start from 30-minute sessions that cost £200 GBP (+VAT). These are usually conducted through a browser-based streaming chat client, Microsoft Teams. (Other well-known streaming clients can be used if preferred).

A typical consultation works like this:

• Let us know your problem. Please don’t be shy; we’re very professional and discreet!
• We’ll ask as many questions as is cogent to conduct our investigations efficiently
• If we can give you advice there and then, we will
• If we must triage you to a different team member with the closest skills, we’ll stop the clock first!

If you’d like us to look at servers or peek at code, we’ll be more than happy. We recommend installing the Microsoft Teams client so you can easily share your desktop with us. This way, you don’t need to tell us server names, user names or passwords or grant us special Remote Desktop access to your server.

Perhaps, a 30-minute consultation isn’t enough for your emergency case. Rates are the same for follow-on consulting – £200 GBP (+VAT) per half hour, paid in advance.

We can still help you! Sometimes we can offer immediate further assistance. Occasionally, we’ll need to schedule that for later.

* We are not real doctors, but we really know Appian

All of us feel unwell now and then. When that time comes, we seek the help of a medical professional.

Our Appian Doctors Health Check is a service you can depend upon when you feel something is not right with your Appian instance.

We will conduct a thorough health check of your Appian environment.

The service will potentially flag every configuration and systemic problem before they become an issue or where best practices are not being observed.
Working with you, we will devise a plan of action to resolve all identified problems.

Following the investigation, you will receive a detailed report with the following information:

• A precise description of your system, including its structure and current configuration
• Any items not following Appian best practices
• All identified threats
• A plan of action delivered to you for resolving any identified issues
• List of additional advice and recommendations to further improve the Appian ecosystem

Should you wish us to resolve all problems and enhance or future-proof your Appian system, feel free to make a doctor’s appointment today.

It’s better to be safe than sorry!

Secure your peace of mind with our comprehensive Annual Support Agreement, providing continuous assistance and expert management of your Appian services.

Unlike our Emergency break-fix service, annual support agreements will always keep your Appian services on the straight and narrow.

As with any software, ongoing maintenance and support is crucial to ensure the smooth operation of the applications under a support agreement.

With JFDI’s Appian Doctor’s Annual support service, your Appian instance will receive the following:

• Continuous assistance and expertise in managing your Appian services
• Reassurance that any potential problems are addressed promptly and efficiently
• Access to a dedicated team of Appian experts who are well-versed in the platform’s functionalities and best practices
• On-going maintenance and Appian update deployments
• Assistance in implementing new features and enhancements based on the evolving needs of the business
• …Peace of mind

In other words, your team can focus on strategic initiatives knowing that their Appian developments are well managed.

No out-of-scope labour costs. Forget about hourly rates and having to track how long a technician spent on a given case. There are no hidden charges in our agreement. Anywhere.

Experience the unparalleled care of Appian Doctors’ 4th-line escalation service on a monthly subscription.

With our Appian Doctors 4th line escalation service, you will receive:

• Unparalleled knowledge transfer and expertise on the job
• Expedited completion of development tasks with exceptional efficiency
• Immediate and dedicated support to swiftly solve your development challenges
• Accelerated learning, empowering you with advanced Appian insights
• Influential escalation point with direct access to extended resources from the official Appian escalation team

Our service offers a dedicated team of Appian doctors with unparalleled expertise, ready to diagnose and address any challenges you encounter. This unique service is designed exclusively for the needs of experienced Appian administrators and developers. With the utmost expertise and attention, our team is an extension of your in-house resource, ensuring solution delivery beyond those skills alone.

Imagine having a dedicated team of Appian doctors with an unrivalled level of expertise in the platform at your disposal. Dedicated specialists diagnose and address any challenges you encounter, from complex configurational needs and performance issues to advanced integrations.

Beyond issue resolution, we prioritise your professional growth by offering personalised mentoring, training sessions, and exclusive resources. Unlock your full potential as an Appian administrator or developer.

With the Appian Doctor’s escalation team by your side, you can focus on your core responsibilities, knowing that your Appian environment is safe.